Hong Kong’s leading ICT service provider serving business customers

Since it was licensed in 1995, Wharf T&T is committed to providing quality service to its clients in Hong Kong and has become the first and only comprehensive ICT service provider in Hong Kong focusing on the business sector - from small and medium companies to large organizations.

With this unwavering dedication to customer service, Wharf T&T has been named the Outstanding Enterprise for the Fixed Network and Broadband - Telecommunications category in the HK Business High Flyers Awards 2012.

Vincent Ma, Wharf T&T’s President, comments, “The award reaffirms our commitment to excellence in delivering high quality IT and Communications service targeting business enterprises in Hong Kong.

Wharf T&T’s business model and market positioning is unique. We are the only telecommunications operator in Asia dedicated to serving the business sector with 100% business brand.”

In January 2006, Wharf T&T integrated with COL, an IT services company with over 40 years of experience in Hong Kong. They offered a full range of IT infrastructure and application services to their customers. Since then, the company has emerged as a leading integrated ICT solution provider with the best-of-breed optical fibre network and system integration capabilities, enabling a full range of professional ICT solutions encompassing voice, data, conferencing, email messaging, web-building and hosting, IT security, network solution and integration, application implementation, data centre, business continuity and disaster recovery services.

According to Ma, the company’s mission is to enable customers' businesses. The company utilizes its strong system integration capabilities and a full suite of subscription-based Fibre Cloud solutions to cope with the evolving demand of ICT adoption in the business sector.

Wharf T&T’s unique business model is not only well-received by SMEs, but also by large enterprises who entrust their mission-critical ICT projects to the company. Wharf T&T has gained customer mindshare and secured a wide and solid customer base of over 47,000 SMEs and large enterprises across industries. Most of the world’s 50 biggest banks classified by Global Finance (2011) and Hang Seng Index’s listed companies have already been added in its customer portfolio.

“Wharf T&T currently manages seven data centres and disaster recovery sites spanning Hong Kong. Our capability to provide ultra-high speed Fibre-to-the-Desk network infrastructure, coupled with advanced equipment and multiple sites option allows us to be the vendor-of-choice for data centres and business continuity management,” says Ma.

Green and CSR initiatives

The company strives to excel in its business while making it a point that it does not discount the need for a commitment to environmental sustainability. Upon the establishment of CSR committee in 2010 Wharf T&T has put in place the Environmental Policy and Green Purchasing Policy to take necessary steps to reduce carbon emission.

“Our data centre management services, business continuity & recovery services and tape vault services achieved ISO14001 Environmental Management certification. It is believed that we can play a part in promoting green ICT technology,” says Ma while adding that Wharf T&T is the first ICT service provider attaining LOOP - Gold Label.

With all these efforts towards environmental sustainability, Wharf T&T believes that corporate social responsibility and business objectives can co-exist. “Our mission is to deliver business value by thinking innovatively and embracing long term sustainable effort to economic, social and environmental impacts in the communities where we do businesses,” adds Ma.

In 2011, its parent company, the Wharf Holdings, launched a CSR programme named “Project WeCan” - a 360° school improvement programme with a funding of HK$150 million by the Group aiming to help 10 local secondary schools, benefiting 10,000 students in Hong Kong who possess great potential amid scarce opportunities.

“Wharf T&T has been working closely with our partnering school - CCC Kei Heep Secondary School to provide support for the schools as needed, including arranging interaction with the students, providing executive sharing and career talks etc. Over 30 activities have been arranged with the students of Kei Heep since 2011,” adds Ma.

Plans for 2013

Ma also said that while the business strategy to focus on the business sector has made the company successfully transform into a leading ICT service provider, the company needs to evolve to create more value for their customers.

He reveals that in 2013, Wharf T&T will introduce a fresh identity that captures the essence of their evolution by adding numerous magic IT wands to their existing emblem. This fresh identity is not only a logo of Wharf T&T, but also signifies over 2,000 talented and determined professionals who are more than ready to unlock more value for businesses.

“The new logo represents a successful business transformation from a telecommunications company into a leading IT and Communications expert. The formal announcement will be made in March 2013 along with an advertising campaign,” says Ma.

With Wharf T&T’s strong commitment to excellence, clients can surely look forward to more exciting products and services for 2013.

FAST FACTS

• Wharf T&T is a leading ICT service provider serving business customers in Hong Kong.

• Licensed in 1995, Wharf T&T is a core member of the Wharf Group with over HK$6 billion invested in its own telecommunications network infrastructure in Hong Kong.

• By 2013, Wharf T&T’s undisrupted ultra-high speed Fibre-to-the-Desk network will be able to serve over 95% of the business customers in Hong Kong.