The world's leading managed document services provider

Ricoh is on the move towards sustainability.

Looking back to the late 1970s and early ’80s, Ricoh has always been at the forefront of copy and fax technology. This early surge placed the company as a market leader, and it capitalized the return on fax technology for many years. Currently, it is now one of the leading Managed Document Service and IT solutions providers in the market. Its 50th year in Hong Kong signifes the long and illustrious relationship it has with businesses in the city. The company leads the way, this time, in reducing its reliance on equipment for the offce and shifting its emphasis to providing services for businesses. “We’re now moving ourselves from an offce equipment provider to an IT services provider,” says Aaron Yim, Ricoh Hong Kong’s Managing Director. Because of the move towards paperless, mobile, and remote ways of working – Ricoh is moving on from hardware-based, “brick-fx” type products, into more innovative communication and technology-based products and services.

As one of the market leader of Managed Document Services worldwide, Ricoh has continually developed their expertise to help improve companies’ information management and document processes. Their consultants work side by-side with the client to review all parts of the process, from the purchase of hardware, software and storage solutions to creating the applications needed to speed their time to market. Where companies have adopted Ricoh’s Managed Document Services, they have seen the increased revenue that results from good document processes and archiving. Yim said, “We are moving towards being an integrated outsourcing company with complete professional services for all types of companies and industries. We not only provide a full-range of document printing solutions, but also scanning, conversion services, IT services and business process outsourcing so the companies can concentrate on their core missions”.

Now celebrating its 50th year of service in Hong Kong, Ricoh is also launching new solutions for helping businesses to catch up with technological changes, such as its new communications solutions like video conferencing and mobile device management to help customers work anytime, anywhere. In addition, it assists customers to move to cloud computing while providing the document archiving and storage backup as well. Each stage of the process must be handled effciently. Improper or ineffcient document handling can result in loss of revenue and time. Messy workflow systems can cause mistakes and can prevent companies from getting the right information at the right time to their customers. Having a totally integrated system can lower the initial costs and incur less capital expenditure, while making the document handling process faster and easier. Ricoh Hong Kong has the advantage of bringing top quality hardware, software and service support together to provide the total integrated solution for customers.“We’re trying to take this 50-year anniversary to tell everybody that we’re in this change period to migrate into a more IT-based, technology based organization,” Yim says. “This is what the next 50 years holds – what we’re going to contribute to the business community and society as a whole.”

Fast Facts:

• In 2013, the company has been positioned in the "Leaders" quadrant of the Gartner’s "Magic Quadrant for Managed Print Services Worldwide." This is the 4th consecutive time they received the distinction.

• Ricoh's Managed Document Services build upon a core foundation of industry-leading hardware and software technologies and document and IT-related services. These services address the business practices surrounding the management of both print and electronic information.

• MDS is not just about creating efficiencies related to document management but it's about helping companies better serve their customers and be more competitive in their markets.

• Its proven methodology (Understand, Improve, Transform, Govern and Optimize) helps Ricoh pinpoint an organization's key processes and then align them with services that will help customers achieve measurable and sustainable business outcomes.