The Global Forwarding Leader, DHL, finds ways to improve services in its world-wide newtwork

Deutsche Post DHL (DPDHL) is the world’s leading mail and logistics services group, with about 470,000 employees in more than 220 countries and territories form a global network focused on service, quality and sustainability. DHL Global Forwarding, a subsidiary of DPDHL, has more than 1,200 employees in Hong Kong and over 6,945 customers.

In order to deliver shipments on time and in good shape, DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. With superior service quality and local knowledge, DHL satisfies its supply chain requirements.

The company strives to be the first choice for its customers, employees and investors:

• Provider of Choice – The company wants to make the lives of customers easier, this is the key to great service. If the staff succeeds in this, the customer will indeed feel like a king and remain loyal to DHL Global Forwarding.

• Employer of Choice - To show employees respect, to value them, can be quite a challenge in the  face of heavy competition and economic pressure. But only when the spirit of respect and results is lived on a daily basis and felt by all will the company become first choice for employees.

• Investment of Choice - Building up trust for people to invest in Deutsche Post DHL shares is a permanent challenge. If the company offers customers excellent service, if the employees provide top performance, then it will succeed as a company. Investors value this and then stay long term, providing DHL Global Forwarding with security and independence.

To realize its goal to become the company of choice, DHL Global Forwarding has these significant developments:

LCL and FCL Services
DHL currently operates the world’s largest Less than Container Load (LCL) network with close to 2,000,000 cubic meters of LCL freight handled annually via 45,000 point-pairs. As a global leader in LCL, DHL carries more than 97 percent of its total volumes in house. The in-house systems and strong global network enable the control of cargo flow, information flow, speed, accuracy, cost efficiency and reliability.

Going beyond port to port, DHL LCL service also offers complete end-to-end supply chain management that includes pick-up at origin, consolidation and deconsolidation, delivery at destination andcustoms clearance.

All LCL services are accompanied by DHL’s firstclass IT solutions such as DHL ‘Track & Trace’ system and other tools to allow full visibility throughout the whole supply chain. For complete peace of mind, DHL also provides insurance services to customers as a value-added service. DHL’s Shippers Interest  Insurance (SII) covers losses or damages of all cargo transported by DHL, as well as transportation costs.

A new direct LCL service connecting Ho Chi Minh City in Vietnam to Hong Kong and China was launched in July 2011. Via weekly scheduled shipments  to Hong Kong, the service provides companies in Vietnam with access to 12 major trading ports in North America and 11 in North Asia, cutting transit times and helping the trade flows of South-East Asia’s sixth largest economy.  There are also three new direct LCL services connecting Hong Kong to Costa Rica, Malaysia and Romania.

International Rail & Multi-modal Services
International rail is a key component of five multimodal services that DHL Global Forwarding unveiled last year as the solution to future logistics – enabling businesses in China to leverage to the maximum the country’s investments in infrastructure and enhance trade and connectivity to the world. The multi-modal services include Rail-Air /River- Rail/Sea-Air/Cross Border Road Freight and International Rail. Used  together they are designed to ease the capacity shortage for air and ocean freight from China, an issue that  could worsen as freight volumes from China and  Asia as a whole lead the global air freight and ocean freight recovery.

DHL’s international rail service offers a range of options from bonded and non-bonded goods, door-to-door, station- o-station, door-to-station, station-to-door services with integrated multi-modal solutions suchas air, ocean and road. DHL value-added services include track and trace, customs brokerage and documentation as well as routing consultancy and loading solutions which cover all destinations including Kazakhstan, Kyrgyzstan, Tajikistan, Uzbekistan as well as China and Russia.

Certification
DHL has capabilities in different sectors to facilitate customers’ businesses. The company has been accredited the Authorized Economic Operator (AEO) Certificate S in Security and Safety by the HK Customs and Excise for Safety and Security in October 2011.

With the certificate, the company can enjoy substantial customs facilitation benefits including priority treatment of consignments, reduced chance of customs physical examination of goods, priority from other countries to export cargoes to their territories in security alert situations or after a security incident, and recognition as a secure and safe business partner – an industry “kite mark”.

DHL Global Forwarding Hong Kong met all of the three general criteria and all the nine security and safety criteria required to be awarded the highest level of AEO. This new accreditation further strengthens our determination in offering reliable and efficient services to customers, by leveraging the entitled benefits when their goods enter or leave Hong Kong.

FAST FACTS
• More than 1,200 employees

• Over 6,945 customers Awards and Recognitions

• 2010 – “Bronze Award (Large Corporation) for Green Office Management Award” at Hong Kong Green Awards (HKGA) 2010

• 2010 – “Certificate of Merit for Enterprise Sector in Service Industry” at 2010 Hong Kong Outstanding Corporate Citizenship Award • 2009 – “Bronze Award in Contact Centre Service Team Award” at Hong Kong Association for Customer Service Excellence (HKACE)

• 2007-2010 – Caring Company Award at Hong Kong Council of Social Service (HKCSS) 

• 2009 – “Certificate of Merit for Transport and Logistics” at Hong Kong Awards for the Environmental Excellence

• 2008 – “People Development Award” at Hong Kong Logistics Award for Enterprise at Logistics Awards Hong Kong