Efficiencies and cost reductions gained from document management solutions

Mr Herbert Hui, Managing Director of Fuji Xerox (Hong Kong) Ltd., proudly states: “Fuji Xerox Hong Kong provides document consultancy services and solutions to customers in every industry, through a full range of knowledge and document solutions. We work closely with customers to manage and improve their document-intensive business processes. We take an enterprise-wide view of documents throughout the lifecycle to identify where process efficiencies and cost savings can be made, and develop solutions that deliver sustainable business benefits throughout the enterprise.’’ When a 5-star hotel in Hong Kong sought to introduce mobile technology to enrich the experience that guests have when they check-in, they turned to Fuji Xerox Hong Kong. The luxury hotel was eager to implement a user-friendly, efficient system through mobility and electronic document management solution.

Similarly, Fuji Xerox Hong Kong implemented the electronic document management solution (EDMS) to streamline and centralise the document process in a top steel company. In this case, Fuji Xerox Hong Kong delivered a total solution from EDMS, infrastructure, servers to backup solutions.

These are just two of the multitude of projects that Fuji Xerox Hong Kong undertakes and they illustrate some of the expertise that the company brings to its customers, both large and small. In delivering the various solutions, Fuji Xerox draws on 50 years of experience and expertise in document management.

A few months ago Fuji Xerox was also ranked by Gartner, Inc in the Leaders Quadrant of the 2012 Magic Quadrant for Managed Print Services (MPS) Worldwide. MPS is a service that helps a company gain control of processes and costs for document output so as to raise the productivity and reduce the cost. In implementing the service, it takes the Lean Six Sigma approach, ensuring consistency and providing a value-added service.

One of the key areas in which Fuji Xerox Hong Kong excels is the Total Office Solution. This involves hardware, software and services. Hardware includes multi-function devices (MFD), printers, IT-related equipment (such as PCs, servers, switches, etc.). Software includes office automation solutions such as manageability solutions (print management), electronic document management solutions (EDMS), mobility solutions, production printing, and one-to-one marketing solutions. The services include “Service Plus” to MFD, project management and outsourcing services.

Fuji Xerox Hong Kong offers office solutions for small and medium business as well as multinational companies. The company also implements industry specific applications, such as for architectural practices, construction and engineering companies, educational institutions, hotels and the retail sector. “These solutions aim to solve the customer’s problems in document related processes. Customers enjoy the efficiency gains, improved bottom line through consolidation, right-sizing and managed printing. Various solutions are evaluated differently on the potential gains and will also depend on a customer’s situation”, Hui explains.

Whatever the solution implemented, Fuji Xerox Hong Kong pays special attention to sustainability to reduce the environmental impact. The company’s Sustainability Report 2012, earned a respectable B+ GRI grade from the Hong Kong Quality Assurance Agency among non-listed companies. The report outlines strategies and activities taken to meet commitments to customers, employees and the community. Under the theme, Connecting to 360o of SustainabilityTM, the company takes a holistic approach to sustainability.

As the use of mobile devices continues to grow at a rapid rate, Fuji Xerox Hong Kong is also keeping pace with the latest developments by providing Enterprise Mobility Solutions. This includes four core elements – mobile security, mobile printing, a mobile document management system and mobile form application using mobile devices, online or offline. “For businesses faced with cost pressure in a weak economic environment we help take advantage of innovations in business processes, technology and document management to change the way they do business”, Hui said.

FAST FACTS

• Xerox Corp and Fuji Xerox were placed by Gartner, Inc in the Leaders Quadrant of the 2012 Magic Quadrant for Managed Print Services Worldwide in October 2012.

• Established in 1964 and known formerly as Rank Xerox (Hong Kong) Ltd, Fuji Xerox Hong Kong became part of Fuji Xerox Co., Ltd. In December 2000.

• Recognised as Caring Company for 10 Consecutive Years from 2002-2012.